Last updated: 18th December 2025
Introduction
At Stowhill Estates Berkshire, we take your privacy seriously. This notice explains what personal data we collect, how we use it, and what rights you have under UK data protection law.
We’ve kept it as clear and straightforward as possible — no legal jargon, just what you need to know.
1. Who We Are
We are Stowhill Estates Berkshire, a privately owned estate agency based in Berkshire.
We are the “data controller” for the personal information we collect. If you have any questions about how we handle your data, you can contact us at:
📧 berkshire@stowhillestates.com
📞 0118 207 3030
📍 10 Beech Court, Wokingham Road, Hurst, Berkshire RG10 0RQ
2. The Information We Collect
We collect personal data that helps us provide our services effectively. This may include:
- Your name and contact details (address, email, phone number)
- Property details and valuation information
- How you plan to fund a purchase or sale
- Information you share with us during calls, emails, or meetings
- Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, device type, operating system and platform, approximate location and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, products, and services including information about how you use our website, pages visited, time spent on pages, and how you arrived at our site
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
We don’t collect unnecessary information and we never sell your data to anyone.
3. How We Collect it
We collect data in a few ways:
- Direct Interactions: You may provide data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Request our services.
- Subscribe to our publications.
- Request marketing to be sent to you.
- Give us feedback or contact us.
- Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
4. How We Use Your Data
We only use your information for purposes that are fair, relevant, and expected, such as:
- Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
- Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Legal Obligation: Where we need to comply with a legal obligation.
- Understanding how visitors use our website so we can improve performance, content, and user experience
We’ll always respect your communication preferences and you can opt out of marketing emails at any time.
5. Purposes for Which We Will Use Your Personal Data
We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so:
- To register you as a new customer: Performance of a contract with you.
- To process and deliver your order: Performance of a contract with you.
- To manage our relationship with you: Performance of a contract with you; Necessary to comply with a legal obligation; Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).
- To administer and protect our business and this website: Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud) and to comply with a legal obligation.
- To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy).
- To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business, and to inform our marketing strategy).
- To make suggestions and recommendations to you about goods or services that may be of interest to you: Necessary for our legitimate interests (to develop our products/services and grow our business).
6. who has access to your data
Your information is only accessible to trained members of our team who need it to do their jobs.
We may share your personal data with the following parties for the purposes outlined above:
- Service Providers: Third parties who provide IT and system administration services.
- Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Regulatory Bodies: HM Revenue & Customs, regulators, and other authorities requiring reporting of processing activities in specific circumstances.
- Third-Party Marketing Platforms: With your consent, we may share your information with marketing services to deliver tailored content.
- Google Analytics (for website performance and usage analysis)
We will never sell or rent your personal data to third parties.
We do not intentionally transfer personal data outside the UK. Where technical service providers such as Google are used, appropriate safeguards and contractual protections are in place to ensure compliance with UK data protection law.
We do not share your personal data with third parties unless it’s directly related to a property transaction — for example, sharing details with your solicitor or conveyancer when progressing a sale or purchase.
6A. Website analytics and cookies
We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies and similar technologies to collect information such as:
- Pages visited and time spent on the site
- How visitors arrive at the website
- Device, browser, and operating system information
- Approximate geographic location (not precise location)
This information is used only to improve our website and marketing performance. We do not use Google Analytics to identify you personally.
Analytics cookies are only used where you have given consent via our cookie banner. You can withdraw or change your cookie preferences at any time.
7. how we keep you data safe
We use secure, password-protected systems and limit access to authorised staff only. All platforms we use are protected by encryption and multi-factor authentication where available.
8. how long we keep your data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, and the potential risk of harm from unauthorised use or disclosure.
9. Your Rights
Under UK data protection law, you have the following rights:
- Access: Request access to your personal data and receive a copy of the information we hold about you.
- Correction: Request correction of any incomplete or inaccurate information we hold about you.
- Erasure: Request deletion of your data where there is no legitimate reason for us to continue processing it.
- Restriction: Request to restrict the processing of your data under certain circumstances.
- Objection: Object to the processing of your data for direct marketing or legitimate interests.
- Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, contact us using the details provided below.
10. Marketing preferences
If you’ve opted in to hear from us, we’ll occasionally send you updates about new properties, market news, or helpful tips.
You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.
11. How to complain
If you’re unhappy with how we’ve handled your data, please contact us first — we’ll do our best to resolve any issue quickly.
You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk
12. Updates to this notice
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please revisit this page periodically to stay informed about how we handle your data.
Cookies
We use cookies to enhance your browsing experience and to analyse website traffic. For more details about how we use cookies, please refer to our Cookie Policy.
International Transfers
If your data is transferred outside the UK or EU, we ensure that it is protected with safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.
Data Security
We take the security of your personal data seriously and implement measures such as encryption, secure servers, and limited access to authorised personnel only.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Stowhill Estates Berkshire
📧 berkshire@stowhillestates.com
📞 0118 207 3030
📍 10 Beech Court, Wokingham Road, Hurst, Berkshire RG10 0RQ